Dr. Karen L. McGraw, "The Performance Doc," is the President and Principal Consultant at Silver Bear Group. For over 30 years, she has helped clients improve the value of their most important asset--their people--by finding the best ways to remove barriers to peak performance at organizational, process, and individual levels. Although practiced in all areas of organizational improvement, she specializes in performance analysis, change management, and personality assessment. Her career as a business consultant and researcher spans industries including healthcare, financial and insurance, technology, pharmaceutical, manufacturing, logistics, mining, professional services, and oil/gas/energy, as well as non-profits and government. Previously, she founded and led Cognitive Technologies (now Cognitive Professional Services).
Dr. McGraw is a co-developer of Performance DNA, the leading methodology for analyzing and improving human performance and EASE, a practical organizational change management model and methodology. She is certified as a Master Performance Consultant (MPC) by ATD and credentialed in the use and delivery of the Golden Personality Type Profiler. Earlier in her career she developed a methodology for knowledge acquisition that integrated cognitive psychology principles and human factors techniques into the practice of engineering knowledge for expert systems (McGraw & Harbison-Briggs, Knowledge Acquisition: Principles and Guidelines, Prentice-Hall). She and Dr. Karan Harbison also developed the Scenario-based Engineering Process, a methodology for developing user-centered requirements that improved system development and user acceptance (McGraw & Harbison, User-Centered Requirements: The Scenario-Based Engineering Process, LEA). She has published 6 books and over 50 articles or white papers on topics ranging from knowledge engineering and performance support, to employee collaboration, change management, and performance improvement. Her most recent book is Breaking Tape: 7 Steps to Winning at Work and Life, which was co-authored with Dennis Mankin.
Dr. McGraw is a Facilitator in the Association of Talent Development's Improving Human Performance Certificate Program and the designer of ATD's Master Performance Consultant Certificate Program. Previously, she has been an adjunct faculty member for the University of Texas, Arlington (where she also led ground-breaking research in knowledge engineering) and the University of Maryland. She holds doctorate and master's degrees from Texas Tech University, where she studied cognitive and educational psychology, psycholinguistics, and curriculum and instruction; she has a bachelor's degree from the University of Houston, where she studied social psychology and education.
She is a citizen of Chickasaw Nation and a member of ATD, the Association for Psychological Type International (APTi), and the Texas Parks and Wildlife Foundation. Check out her Amazon author bio page.